Code eSIM Help Center for Travelers

Code eSIM Help Center

This English help center covers the most common travel eSIM questions: compatibility, installation, activation, troubleshooting and refund basics.

Start here

• Check eSIM compatibility
• Read the eSIM installation guide
• Review the refund policy

Troubleshooting checklist

1. Confirm you are in the destination covered by your plan.
2. Set the eSIM as your mobile data line.
3. Enable data roaming for the eSIM.
4. Turn airplane mode on and off.
5. Restart your phone if the network does not connect.
6. Check whether APN settings are required by your plan instructions.

For China-specific questions, see China eSIM for travel and China eSIM with no extra VPN app setup.

FAQ

When should I contact support?

Contact support if your eSIM cannot install, cannot connect after following the setup steps, or if your order details appear incorrect.

What information helps support?

Share your order email, destination, device model, screenshots of cellular settings and a short description of the issue.