We take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have.
1. Information we collect
- Order information: your name, email address, the plan purchased and payment status. Sensitive payment details such as card numbers are handled by our payment providers and are not stored on this site.
- Technical information: browser type, pages visited, IP address and cookies, used for functions such as your shopping cart and currency preference.
2. How we use information
- To deliver your eSIM product (sending the QR code by email) and to provide order lookup and after-sales support;
- To share the order parameters necessary for fulfilment with our eSIM suppliers β this does not include your payment information;
- To improve the website experience and prevent fraud.
3. How we protect information
We use industry-standard security measures to protect your data, including encryption in transit and least-privilege access control. We do not sell or rent your personal information to third parties, except where required by law or necessary for fulfilment.
4. Cookies
This site uses cookies to maintain your login session, shopping cart and currency preference. You can disable cookies in your browser, but some functions β checkout in particular β may then not work correctly.
5. Your rights
You have the right to access, correct or request deletion of your personal information. Please contact us at the support email below and we will handle your request within a reasonable period.
6. Policy updates
This policy may be updated from time to time. Significant changes will be announced in a prominent place on the website.
Contact us
Support email [email protected], support phone +1 302 331 0482 (available 24/7). eSIMs are digital goods: after successful payment, the QR code is normally emailed within 1β2 minutes. See also our terms and conditions and refund policy.