Travel eSIM Refund Policy

Travel eSIMs are digital products. Refund eligibility depends on order status, installation status, activation status and whether support can verify a product issue.

Before you buy

Check that your device supports eSIM.
Confirm your phone is carrier unlocked.
Choose the correct destination, data amount and validity period.
Read installation instructions before scanning the QR code.

Refund basics

An unused and uninstalled eSIM is usually easier to review for refund eligibility. Once an eSIM has been installed or activated, it may not be recoverable or resellable, so refund options can be limited.

Product issues

If you followed the installation and troubleshooting steps but the plan still does not work, contact support with your order details, device model and screenshots. Support may review the issue and advise replacement, troubleshooting or refund options depending on the case.

For setup help, see the eSIM installation guide, compatibility guide and help center.

FAQ

Can I get a refund after installing an eSIM?

Installed or activated eSIMs are often not refundable because the QR code is a one-time digital product. Contact support if you believe there is a verified product issue.

How can I reduce refund risk?

Check compatibility, destination coverage, validity period and plan details before purchase. Install only on the device you plan to use.